Prof. Dr. Wolfgang Georg Arlt
International Tourism Management

 

You are on www.arlt-lectures.com

Best viewed with Internet Explorer

 

 

 

3rd Sem. ITM
8083: Soft Skills (PE): Communication Skills
           Fr 14.00-19.00 h, H 02

 

  Course organization

  Session 1, 2 and 3:
  1st Unit: Lecture,
  2nd Unit: Groupwork,
  3rd Unit: Presentation of Groupwork

  Session 4:
  1st + 2nd Unit: Different communication techniques: Introduction and try-out
  3rd Unit: Groupwork: Start of preparation of workshop

  Session 5:
  1st + 2nd Unit: Presentation of Groupwork: Two workshops
  3rd Unit: Summing up and Feedback

   

  All students should participate in at least 3 out of sessions 1-4 and should participate in the workshop presentation (Session 5) for successful completion of the course.

 

  Content

 

  1st Unit (14.00-15.30 h) 2nd Unit (15.45-17.15 h) Unit (17.30-19.00 h)
Session 1 Organization, Program, Introduction Arlt, Students
Lecture: Communication (Handout Samowar / Porter / Stefani)

Communication skill test
Development in two groups

Communication skill test I+II
Session 2 Diversity Management Diversity Management Simulation
Development in two groups

Diversity Management Simulation I+II
Session 3

Conflict Management

Conflict Management Simulation
Development in two groups

Conflict Management Simulation I+II
Session 4 Communication techniques 1 Communication techniques 2 Workshop preparation in two groups

Session 5

 Workshop presentation 1 Workshop presentation 2

Summing Up, Feedback

 

    Calendar

  

  Group 1 Group 2

Group 3
Session 1 16.10. 12.10.

20.11.
Session 2 6.11. 23.10.

8.12. 14.00-19.00 h!
Session 3 27.11. New: 14.12.

11.12.
Session 4 8.12. 8.15-13.15 h! 8.1.

15.1.
Session 5 18.12. 22.1.

29.1.

 

 

 
 Personal introduction (if necessary): Arlt, Students
 
 

 

 

 

 Introduction Lecture: Communication

 

  

  Link to Mindmap as .pdf-file here

 
 

 

Contact: Prof. Dr. Wolfgang Georg Arlt, Study Program Director
Bachelor and Master Program International Tourism Management
arlt@fh-westkueste.de, Office 2.018, Tel. 0481 8555-513
Consultation hours (during lecture period): Wednesday 11.00 - 12.00 h
home.gif