|
|
|
|
|
ITM Bachelor 3. Sem |
||||||||||||||||
|
Managing Diversity
The basic concept of managing diversity accepts that the workforce - and the customers, the suppliers and the local environment - consists of a diverse population of people. Putting the differences to best use for positive results is the task of diversity management.
"Tourism is almost unique in providing multicultural interface at a variety of levels and in many situations simultaneously. It is an everyday experience for a Japanese visitor to London to be checked into a hotel by an Australian receptionist, supervised by an English front manager of Afro-Caribbean origin, in a hotel owned by Middle Eastern financial interests, managed by an American hotel multinational who have appointed an Italian as general manager to the property." (Baum 1996)
Differences between Equal Opportunity and Diversity Management
Examples: The Belgian cleaning
women, the Finnish-speaking pool attendant
|
||||||||||||||||
|
Conclusion: Managing Diversity important task for HR Managers in Leisure and Tourism.
|
||||||||||||||||
|
|
|
Contact:
Prof. Dr. Wolfgang Georg Arlt FRGS |
|
